British Institute of Facilities Management was facing challenging times in the commercial property market 2010 onwards and were looking for new and innovative ways to manage a membership organisation. BIFM wished to diversify income streams and move away reliance on membership fees. Mentor Sarah Paveley worked with the board to create an innovative and creative environment and management team and facilitated several away days working on the institute’s vision, mission, objectives and business plan.
During the course of the mentor sessions we realigned the membership package and developed sales and marketing strategies to suit. Developed BIFM Awards as an income-earning event instead of a loss-making service – income increased from the low £000’s to over £300,000. Developed income streams from other sources – BIFM were successful in winning significant business, over £500,000 (on a turnover of 2.5m), from service companies such as accountants BDO who wanted access to BIFM members.
Sarah also worked closely with the Membership Services Manager in a mentoring role, helping with team development and organization, development of member support, improving recruitment and employee retention.